Business and Life Coaching

Adapted from Pauline Crawford, Founder of Corporate Heart and pioneer of The Wellness Debate in 2005, questioned why we don’t find ‘spirit’ in customer service!

Creating a workplace where people automatically take personal care and responsibility for quality service (where people can think, feel, sense and do well) starts when people feel that they own their value on the balance sheet.

Let’s go back to quality service - as the primary fuel for profits - attracting and retaining a satisfied customer base. To arrive at that state, you cannot expect your people to serve at their best when they don’t feel they can be their best. Unless each person has a valued recognition of their own input, a regular appreciation of their self worth and pride in their job, why should they bother? Additionally they need to have a strong experience of caring values, learned through their experience within their workplace and from their leaders, on which to model ‘service quality’ to their customer.

As with a human body – an organisation is simply a bigger and more complex body than an individual with all thoughts, attitudes, beliefs and emotions multiplied many times over. Each organisation has a heart (emotional, culture, relationships) a mind (process, products, Intellectual Property), a spirit (mission, vision, values, reputation) and a physical environment (atmosphere). All parts need to be well - as in the human body - for the whole to function as best it can.

The well body and the well organisation are inextricably linked and must be simultaneously nurtured. This is not just about making people healthy in their physical body. Success is about allowing emotional engagement to be part of work and the customer spirit to be active from ‘inside to out’ in all people.

This is wellness as a norm. It takes less time to be well behaved and accelerates success much faster than working in fear of anyone or anything! Wellness is the degree to which we - as individuals maintaining our own good sense of self and relationships - know our purpose and give of our best.

Mediocre to Exceptional

Extract from an article by Nana Ciira, www.successbyliving.biz

Do you have the personal and financial skills to make it in an increasingly competitive business environment and balance that with a busy personal life?

Can you cope with today’s bewildering technological and economic changes?

Your immediate, knee-jerk reaction may be, "Yes! Of course I have the skills."

This may the case up to a point. Upon entering the mind of the typical business owner you will find a tactical and strategic thinker. In most cases, this is someone who has the ability to juggle many tasks and has built up skills in these different areas.

A few years ago, business owners focused on maximizing revenue. Business and life survival skills now encompass a broader spectrum.

Surviving in today’s business world involves maintaining a high degree of "financial and self mastery" which means focusing on and developing in the area of lifelong learning and personal development.

In an upwardly mobile, fast-changing world, education is becoming a lifelong activity for business leaders. As business mogul Donald Trump says ‘The key to success in today's business environment is knowledge. However you define success, the need to take charge of one's own education has never been more critical’.

Conventional ‘bricks and mortar’ institutions no longer suffice. They are too expensive and insufficiently accessible in a physical sense. Business owners who have families and are already working a full day can ill afford the commuting time to get to a traditional school. They need accessible and flexible ways of learning. This has led to the boom in ‘webucation’ – education on the Internet where you can access up-to-date material from your PC or laptop at your own convenience.

Forget the clichéd images that the term "personal development" brings to mind.  Instead, think of personal development as looking for ways to improve your performance in order to stay current and to develop your own competencies.

Today, personal development is a maturing industry with highly accelerated growth that can’t be ignored. In brief, this involves focusing on:

• knowing what you want in life and how to get it

• breaking through limiting beliefs, emotions and habits that hold you back

• developing your mind and becoming more creative and aware

• seeing a bigger picture of your life and why you are here

• achieving prosperity and learning how to change your behaviour, thinking and beliefs so you can draw what you want to you.

It's a little more of a challenge keeping pace with the rapid rate of change these days but by focusing on these two areas you will find your business growth and revenue overtaking your competition very rapidly.

There’s a premium placed on business leaders with broad outlooks and the marketplace will respond by compensating those businesses that invest in themselves very handsomely.

Contact your local Accredited Partner for more details.

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